Privacy Policy for Zerenity Spa
Effective Date: March 1, 2026
1. Introduction
Welcome to Zerenity Spa (“Zerenity Spa,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit zerenityspa.com, book services, purchase products, or otherwise interact with our spa and retail business located in Cape Coral, Florida.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Mailing address (when applicable)
Booking and Appointment Information
- Appointment history
- Service preferences
- Scheduling details
- Notes related to requested services
Health and Wellness Information
To safely provide certain spa services, we may collect limited health-related information, including:
- Allergies or sensitivities
- Skin conditions
- Medical concerns relevant to treatment
- Contraindications for spa services
We collect only the information necessary to provide safe and effective services.
Photos and Media
With your consent, we may collect photographs before, during, or after services for:
- Treatment documentation
- Service evaluation
- Marketing or promotional purposes (only with explicit consent)
Payment Information
Payments may be processed through third-party payment processors. We do not store complete credit card information on our servers.
Marketing Information
- Email marketing preferences
- SMS/text message opt-in preferences
- Promotional response activity
Website Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage analytics
3. How We Collect Information
We collect information when you:
- Book appointments online
- Complete intake or consent forms
- Purchase retail products
- Subscribe to marketing communications
- Contact us through our website
- Submit photos or forms
- Interact with our website
We also collect information through third-party scheduling platforms including:
- Booksy
- Calendly
4. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Deliver spa and wellness services safely
- Maintain treatment records
- Process transactions
- Communicate appointment reminders
- Send promotional offers
- Improve customer experience
- Comply with legal obligations
- Prevent fraud and misuse
5. Text Messaging and Email Marketing
By providing your phone number or email address, you may opt in to receive:
- Appointment reminders
- Promotional offers
- Service announcements
- Special event notifications
You may opt out at any time by:
Email: Clicking “unsubscribe” in marketing emails
Text Messages: Replying STOP
Standard message and data rates may apply.
6. Information Related to Minors
We may provide services to individuals under 18 with parent or legal guardian consent when required.
We do not knowingly collect personal information from minors without appropriate consent.
Parents or guardians may contact us to review or request deletion of a minor’s information.
7. Photo Consent
Client photos are never used for advertising, social media, website content, or promotional purposes without separate written consent.
Clients may withdraw photo-use consent at any time by contacting us.
8. Sharing of Information
We do not sell personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Booking platforms
- Email and SMS service providers
- Website hosting providers
- Legal or regulatory authorities when required by law
Third-party providers are expected to maintain appropriate safeguards.
9. Third-Party Services
Our website and business operations may use third-party services including scheduling and payment platforms.
These providers maintain their own privacy policies, and we encourage you to review them.
Examples may include:
- Booksy
- Calendly
- Payment processing providers
- Analytics tools
10. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of internet transmission or electronic storage is completely secure.
11. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
12. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze site traffic
- Enhance user experience
- Support marketing efforts
You may disable cookies through your browser settings.
13. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.
15. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Zerenity Spa
814 SE 16th Pl. Unit #1
Cape Coral, FL 33990
Website: www.zerenityspa.com
Email: info@zerenityspa.com
Phone: 239-888-6618
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.